Envy Electronic Cigarette - Since 2008

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User/TroubleShooting Guide

Envy Electronic Cigarettes



Bliss

Instructions for replacing cartridges:

When there is a noticeable decrease in vapor and flavor the cartridge will need to be replaced.

Step 1: Remove used or empty cartridge from atomizer;

Step 2: Replace with new cartridge, slides over atomizer.

Instructions for recharging battery:

When the LED light, at the tip of the electronic cigarette, flashes eight times or there is a significant decrease in vapor, even with a new cartridge, the battery will need to be recharged. Make sure to charge the battery each night if you anticipate using the electronic cigarette the next day.

Step 1: Unscrew the battery (which is the longest part of the device, and has the LED light at its tip.

Step 2: Screw the battery into the USB charger.

Step 3: Connect the USB charger to your computer (the tip of the battery will flash several times and the indicator light will illuminate when properly connected). You may also connect to the wall or car charger adapter, which is sold separately.

Step 4: When the LED indicator light on the USB charger turns from red to green, and the red light does not stay on for more than a second or two, the battery is charged and the steps should be reversed.

Nirvana

Intruction for replacing cartomizers.

When there is a noticeable decrease in vapor and flavor the cartomizer will need to be replaced.

Step 1: Remove used or empty cartomizer from battery by unscrewing cartomizer

Step 2: Screw new cartomizer onto battery.

Instructions for recharging battery:

When the LED light, at the tip of the electronic cigarette, does not light up or there is a significant decrease in vapor, even with a new cartomizer, the battery will need to be recharged. Make sure to charge the battery each night if you anticipate using the electronic cigarette the next day.

Step 1: Unscrew the battery (which is the longest part of the device, and has the LED light at its tip.

Step 2: Screw the battery into the USB charger.

Step 3: Connect the USB charger to your computer (the tip of the battery will stay lit up green and the indicator light will illuminate when properly connected). You may also connect to the wall or car charger adapter, which is sold separately.

Step 4: When the LED indicator light on the USB charger turns from red to green, and the red light does not stay on for more than a second or two, the battery is charged and the steps should be reversed.

Joye Tech Ego

Instructions for replacing cartridges.

When there is a noticeable decrease in vapor and flavor the cartridge will need to be replaced.

Step 1: Remove used or empty cartridge by pulling up from the atomizer;

Step 2: Replace with new cartridge.

Instructions for recharging battery:

When the LED light, on the button of the battery, does not light up or there is a significant decrease in vapor, even with a new cartridge, the battery will need to be recharged. Make sure to charge the battery each night if you anticipate using the electronic cigarette the next day.

Step 1: Unscrew the battery (which is the longest part of the device, and has the LED light on the button).

Step 2: Screw the battery into the USB charger adaptor

Step 3: Connect the USB charger to your computer or wall charger (the tip of the battery will flash several times and the indicator light will illuminate when properly connected). You may also connect to the car charger adapter, which is sold separately.

Step 4: When the LED indicator light on the USB charger turns from red to green, and the red light does not stay on for more than a second or two, the battery is charged and the steps should be reversed.

Ego-Tank

Instructions for replacing tank cartridges.

When there is a noticeable decrease in vapor and flavor the tank cartridge will need to be replaced.

Step 1: Remove used or empty tank cartridge by pulling up from the atomizer;

Step 2: Replace with new cartridge by sliding into the atomizer.

Instructions for recharging battery:

When the LED light, on the button of the battery, does not light up or there is a significant decrease in vapor, even with a new cartridge, the battery will need to be recharged. Make sure to charge the battery each night if you anticipate using the electronic cigarette the next day.

Step 1: Unscrew the battery (which is the longest part of the device, and has the LED light on the button).

Step 2: Screw the battery into the USB charger.adaptor

Step 3: Connect the USB charger to your computer or wall charger (the tip of the battery will flash several times and the indicator light will illuminate when properly connected). You may also connect to the car charger adapter, which is sold separately.

Step 4: When the LED indicator light on the USB charger turns from red to green, and the red light does not stay on for more than a second or two, the battery is charged and the steps should be reversed.

 Please Note:  Ego-Tank batteries have a special Locking Feature so that they will only activate when you want them to.

To Lock your Envy Ego-Tank: Quickly push the activation button 5 times and you will see the button's light flash 3 times. Repeat to Unlock your Envy Ego-Tank.
 

It has recently come to our attention that people are sending back Ego-Tank batteries thinking that they are not charging because the button does not light up when pushed. We are finding that many "dead" batteries that we are receiving are actually just in “locked” mode. If you click the button 5 times you’ll see the light flash a few times and that means it is locking itself so that it won’t activate unless you hit the button 5 times again. Please try clicking the button 5 times and seeing if that awakens the battery before contacting the Warranty Department.
Warranty Information:
Envy Electronic Cigarettes protects your investment from any manufacturer defect with a 1 year limited warranty. This warranty does not cover the following: contact with liquid; dropped/thrown/or any kind of impact; misuse in any way as determined by Envy Electronic Cigarettes. Please make sure to keep the original sales receipt. If you do not have the original sales receipt, the warranty will be null and void—no replacement will be given.
Contact Envy Electronic Cigarettes via the following email: Warranty@EnvyCIG.com
 
Troubleshooting
1. How long should I charge the battery:
a. The time while you sleep
b. At least 2-3 hours
2. When should I change the cartridge/cartomizer/ego-tank cartridge:
a. When the amount of vapor significantly decreases or stops.
3. What if the battery stops working, even after being fully charged:
a. The battery may have shut down to protect you and the device, possible resolutions:
i. Do not take strong/long puffs – instead: Take slow 2-3 second puffs.
b. The battery is not being charged properly, possible resolution:
i. Take a cloth and clean both ends of the USB charger and the battery where they connect.
c. If the green LED at the tip/on the button never turns on then email: Warranty@EnvyCIG.com
4. How much vapor “smoke” should be produced:
a. The vapor amount will not be the same as a regular cigarette. When using Envy in places where “smoking” is prohibited, it is better to have less vapor in order to avoid possible confusion and conflict.
b. If there is no vapor, then change the cartridge.
c. If, after using a new cartridge, there is still no smoke try recharging the battery or waiting about ten minutes.
d. Make sure you are not covering the four holes where the atomizer and battery meet; these holes allow the for air flow that is necessary to convert the liquid into a vapor.
e. If you have tried all of the suggestions twice, then email: Warranty@EnvyCIG.com
5. The USB charger’s LED light changes from Red to Green repeatedly but never goes completely green:
a. Make sure the USB is completely plugged into the computer or charger.
b. Make sure the battery is screwed tightly to the USB.
c. Wait for three hours and the LED will stay mostly green.
d. If there is a steady green and you touch the cord and it goes red then immediately green, then the battery is sufficiently charged. Again, the battery is sufficiently charged as long as the red LED does not stay on for more than 5 seconds.
6. If you are experiencing a problem not covered on this list, please email us and we will help to resolve the issue and or replace the defective part(s).

 





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Warning: These products may contain nicotine and is intended for use by adult smokers. Nicotine is addictive, potentially harmful, and should not be used by: those under the legal age for smoking in state where purchase is made, non-smokers, pregnant or nursing women (regarding California’s Prop 65: nicotine is a chemical known to the state to cause birth defects or other reproductive harm), or anyone with a medical conditions that may be exacerbated or induced by nicotine. Consult your physician before using this product or any other similar product. Discontinue use of this product immediately if you experience any negative physical symptom. The statements made here have not been evaluated by the US Food and Drug Administration. This product is classified as a tobacco product and is in no way used as a smoking cessation tool. This product is not intended to diagnose, treat, cure or mitigate any disease or medical condition, and does not offer any therapeutic benefits. Small parts can present a choking hazard.

KEEP OUT OF REACH OF PETS and CHILDREN.

This company is a proud member of the Tobacco Vapor Electronic Cigarette Association (TVECA) www.TVECA.com. The TVECA is an organization that establishes and enforces Standards and Practices of good conduct, marketing guidelines, and more for its members. Please look for the TVECA seal before you buy.